Our family uses e-Tax (https://www.e-tax.nta.go.jp/) to process medical expense refunds on our tax return each year.

My wife is neatly compiling the medical receipts and I am writing them into an excel file.

Excel writing takes quite a bit of time, although I can work on it while watching NetFlix since I don't have to use my brain.

(In addition, the provided Excel file template is so difficult to use that it is impossible to even make corrections due to cell protection of unknown purpose)

My wife and I are going through this tedious process because the refund is quite large.

If you are not doing it, I think you are wasting a lot of money, seriously.

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Nevertheless, the difficulty of using e-Tax and other administrative systems has not improved at all.

On the contrary, they even seem to be getting worse.

For example,

'Almost every other year, IC card reader reading apps change.'

Can they do something about this situation?

Aside from those who specialize in that business, the target users of "Tax Returns with e-Tax" are

"The average person who activates the e-Tax system only once a year"

I sometimes wonder if they understand this fact.

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Of course, I understand the need to keep up with changes in user PC operating systems and to take all possible measures to ensure the latest security measures.

It is also understandable that there are systemic reasons such as the card reader being a device attached to the PC, making it difficult to centralize all operations on the Web.

However, this would not achieve the original goal of 'reducing labor costs by increasing the number of tax returns filed by e-Tax and reducing the number of analog submissions.

Even I thought, 'It's too much trouble, let's print it out and submit it.

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Well, in my case, I try to think of "e-Tax" as a kind of game.

I would not be doing this if I didn't think, 'Electronic submission complete = Rust Boss defeated'.

In my case, I can fight as a "hero" because I have some items (IT knowledge about PC peripherals, etc.), but - I don't think there are many people who can play "hero" in the "e-Tax" game.